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Getting Started
Knowledge Base
Community
Knowledge Base
Getting Started
Getting to know Zendesk Chat
Getting started for agents
Getting started for admins
Getting started with live chat
Introduction
Step 1: Align chat goals with business objectives
Step 2: Manage customer experience and chat volume
Step 3: Determine your staffing requirements
Step 4: Train your agents
Step 5: Build a chat workflow
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Agents and Administrators
Setting up Zendesk Chat
Measuring business goals with conversion tracking
Zendesk Chat billing FAQs
Setting up Zendesk Support in Chat
Configuring widget security settings
Setting the language on the chat widget
Providing mobile chat support
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Zendesk Chat analytics and overview tools
Browsing past chats in History
Browsing your site's visitors
Monitoring real-time chat metrics
Using the Weekly Analytics report (Advanced and Premium)
Monitoring chat activity with Analytics
Analytics CSV glossary (Advanced and Premium)
Zendesk Chat for Android
Managing Android app settings
New Android app FAQs
Optimizing battery life with the Zendesk Chat Android app
Disabling push notifications
Troubleshooting for the Zendesk Chat Android app
Using Zendesk Chat
Using Zendesk Chat
Editing your personal settings in Zendesk Chat
Setting your availability status
Inserting common phrases with shortcuts
Navigating the dashboard with keyboard shortcuts
Sending files in a chat
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Best practices and recipes
Analytics 101 (Premium)
Analytics 101: Investigating increasing wait times
Analytics 101: Measuring agent productivity
Analytics 101: Filtering by departments
Analytics 101: Monitoring individual agent performance
Analytics 101: Solving the missed chats mystery
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Message [Beta]
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About the Message beta
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Getting started with Message
Adding and managing channels
Analyzing Message activity
Setting up Auto Responders
Setting up operating hours
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Developers
JavaScript Chat API
JavaScript Chat API Overview
Hiding the chat widget via API
Hiding the widget on mobile devices via API
Changing the widget according to status via API
Displaying or hiding the chat bubble based on status via API
Displaying custom image statuses via API
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Chat integrations
Setting up Salesforce integration in Zendesk Chat
Setting up ZohoCRM integration in Zendesk Chat
Using Google Analytics with Zendesk Chat
Installing Zendesk Chat for Salesforce
Installing Zopim for Neto
Installing Zopim for KartRocket
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What's happening
Recent activity
Featured
Changes for Support customers using Chat
Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
Introducing Conversion Tracking - Measure your Business Goals
About the Message beta
Getting started with Message
Product updates
Announcements
Release notes
★
Changes for Support customers using Chat
★
Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
★
Introducing Conversion Tracking - Measure your Business Goals
Early Access: Android Automatic Translations
Beta for Skills-Based Routing
Scheduled maintenance - March 30, 2017 - Chat real-time monitor dashboard
More
Release notes
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