Because it is often the first place a customer looks when they want help, the Zendesk Chat Widget can serve as the voice of your website. So, to deliver a quality customer experience, it’s essential that the chat widget is customized to your specifications. In essence, it should look and feel like the rest of your brand.
These customization options give you plenty of choices for the look and feel of the chat widget, but not if you want to change the widget experience completely.
So, today we’re excited to introduce a new feature that will let you build your own widget. Introducing the Web SDK.
Create a unique chat experience with the Web SDK
The Web SDK lets you build a chat widget, that’s unique to your website. The sky’s the limit. Here are some examples of how you can build your own chat widget:
- Give your customers more space to chat by creating a customized windows and docking it to the side of your website
- Add your own logo and branding to make the widget fit your style
- Use custom sound notifications to alert your visitor whenever a chat is incoming
- Create entirely new interactions for customers when they start a chat, like adding a popup animation
Control the behavior of the widget
In addition to changing the look and feel of the chat widget, you can also modify its logic and behavior. For example, you can insert a pre-chat survey or use a chatbot to initially handle customer queries.
The Web SDK can interact with third party services, but Zendesk will not be able to support these behaviors.
Use in any language
The Web SDK has no limitations on language or localization. You can use standard web tools to localize your customized chat widget across your website. You’ll also have full control over all aspects of the widget copy, so you can decide exactly what our widget says to your customers.
How to get started
To build your own widget, check out the Web SDK documentation. Any customer on Chat Premium or on trial can use the Web SDK at no additional cost.
To see sample code using the Web SDK, you can look at the example we have built using React here.