With modern messaging apps like WhatsApp or Facebook Messenger, it has become more common to see if the other person has read the messages you have sent.
Starting today, agents will now be able to see at what point has the visitor read up to in the chat conversation. Having this information can help with attempting to re-engage the visitor back into the conversation if they haven't responded or read the latest messages sent.
How it works
In the agent chat panel and top bar app for Support integration customers, you will see a new double checkmark in the chat log to show you up to what point the visitor has read in the conversation.
By hovering your mouse over the tick marks, you will see a tooltip with the actual last read timestamp.
The last read timestamp is available to all accounts and is not plan restricted.
Note: Last read timestamp is currently only supported for visitor traffic from the Chat standalone widget and the Web Widget. It is currently not supported for visitor traffic from the Mobile Chat SDKs and the Web SDK.