This article lays out the basic steps to get started with Message.
Add Facebook Messenger as a channel to capture conversations on your Facebook page in Message. For details, see Adding and managing channels.
Setting up automatic responses and bot handover
- Serving conversations
- Assigning conversations
- Navigating the dashboard with keyboard shortcuts
- Viewing and filtering conversations
Agents can also use shortcuts set up in the Chat dashboard in Message conversations. For more details about setting up and using shortcuts, see Inserting common phrases with shortcuts.
Analyzing Message activity
Monitor Message dashboard activity to get an overview of conversations and agent activity. With this data, you can optimize your customer support strategy and improve its efficiency. To learn more about using Message analytics, see Analyzing Message activity.