Introducing Conversion Tracking - Measure your Business Goals Follow

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4 comments

  • Avatar
    Anton Zaika

    Could you please describe how definitely tracking works? Is it a script, that send to your server some information?

    My major interest is to understand how I can implement goal tracking through GTM, using dataLayer values as triggers. As you may know, many sites nowaday user AJAX technology, and we simply may not chenge the source url.

    For examle, on uor website you can make a "quick order" in just 2 clicks, and you won't go away from product page - only see 2 pop-ups. 

  • Avatar
    Ramin Shokrizadeh

    Hi there Anton,

    Thanks for your question. If you want to track an even that doesnt have a page change (ex. single page app), you can use the following Javascript API to send the visitor change:

    https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#sendVisitorPath

    So what you can do is create a goal with a specific page path that might not exist on your website but you send it via the API on checkout completion. 

    Hope that helps,

    Ramin

  • Avatar
    MarkFly

    We have chat accounts for customer service, and marketing just added tidio chat for the sales on our main website. I would think we could add another widget for that main site using Zopim that wouldn't create tickets etc, right?

    I knwo9 that chat is going to get support related items though, and they need to be able to push to support...

     

    Is it possible to have a chat account(s) for support and others for lead gen?

     

  • Avatar
    Ramin Shokrizadeh

    Hi MarkFly,

    The most common setup for this scenario is have multiple departments that your agents can transfer chats to. Chats to both departments would create tickets but you can create a Support trigger that auto-closes the Sales tickets based on a tag that is added to the chat.

    You can use the Javascript API to set or filter departments out of the department dropdown. You can get more info at api.zopim.com

    If you need help with this setup, please email chat@zendesk.com

    Thanks,

    Ramin

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