Measuring business goals with conversion tracking

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  • Carl Veshka

    Is there a way to see the order details that the customer placed? We are on Magento 2 and need to determine commision pay for sales chat agents. We would need the Magento order number and the total price of the order to show on the chat ticket or conversion tracking somehow. Item no., sku’s and more information from the order is desired.

  • Ramin Shokrizadeh

    Hi Carl,

    Currently, conversion tracking does not store cart value or cart items as part of the data model. If the sale happens during an ongoing chat, you can look at using chat tags via the Javascript API to add tags for cart value and items in the cart when they hit the checkout page.

    This would require custom code on your store page, you can get the API docs at




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