Changes for Support customers using Chat Follow

Comments

7 comments

  • Avatar
    Thomas Malchar (Edited )

    Das neue Chatfenster ist eine Katastrophe und ein Rückschritt.

    The new chat window is a disaster and a step back.

  • Avatar
    Abhiroop Basu

    Hi Thomas

    We're sorry to hear you don't like the chat dashboard. This is actually the interface that has been favored by Chat customers for some time now.

    This update is re-aligning our Chat and Support interface with the Chat-only interface.

  • Avatar
    Zac

    What is the timeline on these updates to be deployed?

  • Avatar
    Zac

    Hi, is there an update on this?

  • Avatar
    Abhiroop Basu

    Hi Zac

     

    Sorry for the delay. You should see the updates in the next couple of months. We're doing a phased roll-out so you may not see it immediately and we cannot give you an exact date and time.

  • Avatar
    Bradley W

    With the new profile, is there a way to prevent agents from changing their display name??

  • Avatar
    Rajat Garg

    Hi Bradley,

    Unfortunately no. We currently don't have any plans to prevent agents from changing their display names. We will explore this in future but nothing to promise right now.

    Thanks.

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