Skills-based routing: Pair customers with the best skilled agent Follow

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3 comments

  • Avatar
    Tara Dixon

    Hi,

    Does the API support reporting on skills associated with a chat and agent? 

     

  • Avatar
    Prakruti Hindia

    Hi Tara,

    We are planning to support REST APIs to retrieve skills associated with the chat (API) as well as agent (API) soon. For now, skills associated with a chat are mentioned in the chat transcript as well as the Chat Details exported from Chat History. 

    I am curious to know more about the reports you would generate using this data. 

    - Prakruti

  • Avatar
    MC KYAW

    HI

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