Roles and permissions: Align agent roles with your organizational structure Follow



  • Avatar
    Antti Rajakangas

    Thanks this is great! Is there an option to create a non-administrator role that allows pulling transcripts as we use that on a regular basis every day to assess our SLA? Or a better / easier way to pull SLA?



  • Avatar
    Rajat Garg

    Hi Antti,

    Glad that you liked this update. I am not sure if I understood your question correctly. Transcripts are already available to non-admins and with roles and permissions you can further configure level of transcript access you want to provide to non-admins. Or do you mean accessing analytics reports? It is possible to create a non-admin role that can access analytics reports. You can find list of all options under roles and permissions in this article

    Hope this helps.




Please sign in to leave a comment.

Powered by Zendesk