Real-time queue updates in widget Follow

Comments

11 comments

  • Avatar
    Jacob J Christensen

    I love it!

  • Avatar
    Ramin Shokrizadeh

    Thanks Jacob! :D

  • Avatar
    Joel Hellman (Edited )

    Just tested this on our site, and I love it! Thanks a lot for this enhancement, Ramin, this is a fantastic improvement for us.

    As a side note, isn't the second image supposed to be a gif animation? It only shows as a static image for me.

    Edit: the last gif is not looped, so it only runs once and therefore might have run already at the time you look at it.

  • Avatar
    Ramin Shokrizadeh

    Thanks Joel, the team and I are glad you like the improvement! Fixed the issue with the GIF, sorry about that. Should be looping now :D

  • Avatar
    大内 航太郎 (Edited )

    日本語の表記では「キューの順番:3」と表示されるようですが、一般のチャット利用者には「キュ-」という単語は馴染みがなく、理解できない可能性が高いです。

    あなたはお待ちのお客さまの中で、※番目のお客さまです、といった表記でないと伝わりにくいかと思います。

  • Avatar
    Ramin Shokrizadeh

    Thanks for the feedback. I asked some Japanese speaking employees and they said the translations are correct and your comment is more around personal preference of the copy. We have no plans to change the translation or copy.

    ---From Google Translate---

    フィードバックをお寄せいただきありがとうございます。 私は日本語を話す一部の従業員に尋ねました。彼らは翻訳が正しいと言いました。そしてあなたのコメントは、コピーの個人的な好みのほうがよりです。 翻訳やコピーを変更する予定はありません。

  • Avatar
    Philip Golander

    Amazing update! Will it be possible to use this feature for advanced customization and make the UX for the queue message stand out even more? Also is it now possible to change the copy through the script?

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    Prakruti Hindia

    Glad you liked it, Philip!

    Advanced customisation is possible using Web SDK for widget. Your team can use `chat.queue_position` event (https://api.zopim.com/web-sdk/#chat-2) and `zChat.getQueuePosition()` (https://api.zopim.com/web-sdk/#zchat-getqueueposition) to provide real-time queue updates in the UX and copy of your choice.

    - Prakruti 

     

  • Avatar
    Philip Golander

    Hi Prakruti,

    Thanks for the answer! Another question came to mind when I was looking at this new feature, and that was the ability to set a trigger to send a message based on the queue size. We have our different brands/countries connected to departments, is it not possible to trigger different messages to different departments and queue size? Or is the trigger action only available for an account as it states? 

    Best regards, Philip 

  • Avatar
    Prakruti Hindia

    Hi Philip,

    We only support triggers based on account queue size. 

    Our accounts use triggers to proactively initiate chats with their visitors. Queue size can be used to determine whether an account has the bandwidth to continue triggering proactive messages. It would be particularly useful to accounts with high visitor count. 

    We understand your use-case and would not be able to support it as of now. 

  • Avatar
    Dan Ross

    Hi Prakruti,

    We have the same use case as Philip - we need department driven trigger events, not account wide ones.

    If one team is very very busy, we do not want to affect automated messages in other teams!

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