Since launching Message as a core part of Zendesk Chat we've seen incredible interest, with thousands of customers taking advantage of our open period.
Clearly, being available on messaging channels is critical to businesses of all sizes and so we've decided to make Message free for all paying Chat customers!
So, if you're on a paid Chat plan you can continue using Zendesk Message without any changes. However, if you are on the Chat Lite plan, you will need to upgrade to a paying plan to continue using Message after November 13th.
We'd like you to take this opportunity to test drive Message, connect a channel, and give us your feedback. We're still in the early stages of defining this product category and need your help with research and development.
If you have any questions or feedback please feel free to leave a comment below or email us on firstname.lastname@example.org.