New Agent Status Metrics Offer Deeper Insight Into Staffing Follow



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    Will this info be added to the email reporting available under Settings>Personal>Email Reports?

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    Prakruti Hindia

    Hi Lila,

    It would not be part of the weekly/daily/monthly email reports.

    Agent status reports would be available as part of Analytics. The agent status reports are available

    • in form of CSV. It can be triggered from Download Reports >Agent Login, Status, and Serving Times.
    • on the dashboard, we can view the number of agents online for a given time period as part of Agent Reports in Analytics
    • the duration of time spent by agents online as part of Activity Breakdown 




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