During a chat, your agents or customers might send a credit card number when they should not. The credit card redaction beta allows you to automatically hide credit card numbers during chats and in your chat history.
Additionally, credit card numbers will be completely removed from your database and you can find any chats that contained redacted credit card numbers using the automatically assigned tag, “chat_system_credit_card_redaction”.
This beta feature contains the following limitations:
- Credit card numbers entered through Chat SDK mobile apps will be redacted, but will not immediately appear as hidden. You can check the transcript or close and reopen the app again to see that the credit card numbers are redacted.
- This also applies to the Web SDK. The user will need to refresh the page.
The beta is currently only available for Professional and Enterprise customers.