Zendesk Chat triggers conditions and actions reference

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8 Comments

  • Zac

    I think this article should be updated to reflect the availability of the action "Set Visitor Department".

    0
  • Diego García

    it's possible to get de ticketid trought a placeholder in the chat triggers? 

     

    Than you

    0
  • Diego García

    Hi, pls help, in this article don't explain the Visitor_status filed. 

     

    Thank you

    0
  • Karsten Jensen

    Hi,

    What are the conditions for "Visitor Status > Idle"?

    0
  • Alban Leandri

    Still not clear what is the action "Set triggered". What does it mean, practically speaking? Can you provide details and use cases, please?

    1
  • Vivek Mishra

    I want to set platform specific trigger, which fires only on android...

    I have set Visitor Platform = Android

    it's working fine, but when i access same in website using chrome browser on mobile in that case also it is being fired.. How to set a trigger condition that it is fired only on android app and not on any android browsers.

    0
  • Emily

    https://support.zendesk.com/hc/en-us/articles/115000084427 - "What are the conditions for "Visitor Status > Idle"?"

    0
  • Glen

    Trigger placeholders list above needs to be updated by below. There are 29, above it shows only 15.

     

    @hour_of_day

    @day_of_week

    @visitor_ip

    @visitor_hostname

    @visitor_city

    @visitor_region

    @visitor_country_code

    @visitor_country_name

    @visitor_page_url

    @visitor_page_title

    @visitor_referrer

    @visitor_search_engine

    @visitor_search_terms

    @visitor_user_agent

    @visitor_browser

    @visitor_platform

    @account_status

    @visitor_previous_visits

    @visitor_previous_chats

    @visitor_name

    @visitor_status

    @visitor_time_on_page

    @visitor_time_on_site

    @visitor_page_count

    @visitor_requesting_chat

    @visitor_served

    @visitor_tags

    @visitor_triggered

    @referrer

    0

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