Setting your availability status Follow

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3 comments

  • Avatar
    Chris Ryan (Edited )

    Is it possible for an admin to set the availability of other chat agents? Some of our agents often forget to set themselves as available.

  • Avatar
    Ben Galicki

    Yes! Being able to change another agents status would be very helpful. 

    Also, what are the parameters for being "idle?" It seems to be logging us off even though we are in the chat module. 

  • Avatar
    Kathryn Joseph

    Agreed - We are a small team so that capability is very necessary.  I can control it in 'Talk' why not in 'Chat'.

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