Setting your availability status

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13 Comments

  • Chris Ryan

    Is it possible for an admin to set the availability of other chat agents? Some of our agents often forget to set themselves as available.

    8
  • Ben Galicki

    Yes! Being able to change another agents status would be very helpful. 

    Also, what are the parameters for being "idle?" It seems to be logging us off even though we are in the chat module. 

    3
  • Kathryn Joseph

    Agreed - We are a small team so that capability is very necessary.  I can control it in 'Talk' why not in 'Chat'.

    1
  • Mike Domin

    +1 for the ability to edit other agents status. 

    0
  • Natalia Jurczuk

    + 1, it comes up quite often that I'd need to change someone's status. 

    0
  • Carlo Enrique Edrada

    Is there a way we can add a widget or API that admins will be able to control the status of the agents. 

    0
  • Joseph Aronez

    +1 for admins to change agents chat status! 

    0
  • Mary H.

    Any updates on this becoming a possibility? It would be a very helpful feature! 

    0
  • Gregory J Cotton

    It appears that the auto-timeout is based on the Zendesk chat tab in your browser staying as the primary focus on the desktop.  Although this functionality is fine for full-time agents, this doesn't work for part-time agents who only occasionally answer chats throughout the day.  It would be nice for the inactivity timeout to rely on Windows Screen Saver (or some other system level inactivity indicator).

    1
  • Kaloyan Todorov

    +1 for the enhancement to bring it on par with talk where we can change agent statuses

    0
  • Alan Lenertz

    +1 for admins to change agents chat status! 

    0
  • Fernando Duarte

    This functionality was available as part of the native Zendesk Chat, what is the timing and priority to make this available with Zopim?

    0
  • Ben Koehler

    Hi Fernando, Admins have the ability to set the status on behalf of agents in the Talk product, but there no announced plans to replicate this function in Chat.

    Ben Koehler
    Customer Advocate
    bkoehler@zendesk.com

    -1

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