Editing your personal settings in Zendesk Chat Follow

Comments

5 comments

  • Avatar
    Jennifer

    Hi! I don't have speakers on my computer. The visual notification that pops up disappears quite quickly and so when I'm not at my desk and come back I can miss some chat requests. I would prefer for the pop up visual notification be active until the chat request has been addressed. It would be PERFECT then :) Thanks!

  • Avatar
    Jacob J Christensen

    Hi Jennifer,

    The default timeout for desktop notifications is 5 sec, too short for my liking, you can change it from the Personal > Labs tab on the Dashboard.
    https://dashboard.zopim.com/#personal/labs

    Hope that helps.

  • Avatar
    Jess Hartley

    Can an admin change the notification sounds for all chat users instead of having them do each user individually?

    I actually don't want agents using the settings dashboard or adjusting their chat settings at all and would prefer to be able to make changes globally. Is this possible? The only way I've found I can do this is assuming the user's identity through the old Zendesk and manually changing the settings for each user.

  • Avatar
    Rajat Garg

    Hi Jess,

    Currently it is not possible for admins to change sounds notification for other agents or lock down settings for the agents. 

    These changes are not in our 6-9 months roadmap, however we are working on roles and permissions feature that will allow admins to lock down other settings such as shortcuts for the agents. This update won't include ability to lock down sounds notification though. Roles and permissions will be available to customers on Premium plan and we will make an announcement when the feature is ready.

    Thanks,

    Rajat

  • Avatar
    Lauren Williams

    Hi, I don't see the default timeout for desktop notifications in my labs - is there a reason why?

    Thanks

     

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