Browsing your site's visitors Follow

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3 comments

  • Avatar
    meghan howard

    Curious why does the Zendesk visitors view show less visitors than google analytics? Is there something it's not counting? 

    Thanks!

  • Avatar
    meghan howard

    Today ZenDesk is showing more than GA. What is the discrepancy?

  • Avatar
    Ramin Shokrizadeh

    Hi Meghan,

    The difference in number is usually due to the timezones being different. Also, I have seen cases where visitors block GA and the events don't get sent but the chat gets recorded.

    If you need more help troubleshooting the difference, please email chat@zendesk.com

    -Ramin

     

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