From History tab inside the dashboard, you can review details about your visitors and chats, like in the example below:
Note that for Lite plans, History is only available for the past 14 days. All other plans include unlimited storage.
To search for chats
- Enter a search term in the drop-down field to search for chats.
- Click the arrow next to the field to enter advanced search criteria, like in the example here:
- Click Search.
To export chat details to a CSV file
- From the dashboard, select History.
- Select the chats you want to export.
- Click the Actions drop-down menu.
- Select Export chat details.
- Enter email addresses to send the CSV file to in the window that appears.
- Click Send. The CSV file will be emailed to the addresses entered.