Browsing past chats in History Follow

From History tab inside the dashboard, you can review details about your visitors and chats, like in the example below:

Note that for Lite plans, History is only available for the past 14 days. 

To search for chats

  1. Enter a search term in the drop-down field to search for chats. 
  2. Click the arrow next to the field to enter advanced search criteria, like in the example here:
  3. Click Search

To export chat details to a CSV file

  1. From the dashboard, select History.
  2. Select the chats you want to export.
  3. Click the Actions drop-down menu.
  4. Select Export chat details.
  5. Enter email addresses to send the CSV file to in the window that appears.
  6. Click Send. The CSV file will be emailed to the addresses entered.

To delete chats

  1. From the dashboard, select History.
  2. Select the check box next to the chat you want to delete.
  3. Click the Actions drop-down menu.
  4. Select Delete.

Note that only administrators can delete chats.

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