Browsing past chats in History Follow

Comments

6 comments

  • Avatar
    Megan

    How long is History available for Enterprise plans? 

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    admins

    I am also unable to find answer to this question.

  • Avatar
    Candie Baring (Edited )

    Hi there,

    Zendesk will never delete your chat history when you're subscribed to a paid plan. History is available as long as you do not delete them. Please note, though, that once you delete a chat in History, there is no option to retrieve it.

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    Tuấn Anh Nguyễn

    Hey

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    Claire

    Why can't I search chat history by a customers email address if it was entered by the customer and is listed under the user info section?

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    Ramin Shokrizadeh

    Hi Claire,

    If you scroll down the advanced search dropdown, there is a 'Visitor Email' field you can use. To get the advanced search dropdown, click on the down arrow to the left of the search field.

    -Ramin

     

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