Browsing past chats in History Follow

Comments

8 comments

  • Avatar
    Megan

    How long is History available for Enterprise plans? 

  • Avatar
    admins

    I am also unable to find answer to this question.

  • Avatar
    Candie Baring (Edited )

    Hi there,

    Zendesk will never delete your chat history when you're subscribed to a paid plan. History is available as long as you do not delete them. Please note, though, that once you delete a chat in History, there is no option to retrieve it.

  • Avatar
    Tuấn Anh Nguyễn

    Hey

  • Avatar
    Claire

    Why can't I search chat history by a customers email address if it was entered by the customer and is listed under the user info section?

  • Avatar
    Ramin Shokrizadeh

    Hi Claire,

    If you scroll down the advanced search dropdown, there is a 'Visitor Email' field you can use. To get the advanced search dropdown, click on the down arrow to the left of the search field.

    -Ramin

     

  • Avatar
    Pedro Rodrigues

    Why can Admins be the only role allowed to select and export chat History? This is really time consuming.

  • Avatar
    Anahí Olives

    Same question by Pedro Rodrigues. My agents need to export chat details daily in order to do some marketing actions and I'm the only one that can do that because I'm the Admin. It would be so much easy they could do it themselves. It would be great that "Export chats" was part of a custom role configuration.

Please sign in to leave a comment.

Powered by Zendesk