Monitoring chat activity with Analytics Follow

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    Maggie Anderson

    Hi there! Is there a way to see, or create a metric that shows an individual agent's AHT or Total Time Spent in chat?

    We are 24/7 and I believe we will have multiple agents on a single chat, so we need to know how much time each individual agent spent on a single chat that is shared with other agents.

     

    Thank you!

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