Monitoring real-time chat metrics

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3 Comments

  • Aswin Kannan

    It'd be great if the total number of chats served and missed for the current day is shown here.

    1
  • Brennan Valenzuela

    Feature request to add the current running daily totals for Average Response Time and Average Wait Time Served.

    1
  • Chris Nicholson-Doyle

    Where is Service Level? The most important call centre metric?

    0

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