Customizing the appearance of the widget

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  • NIkhil Shimpi

    Hi I understand this customization to chat widget for website.

    How can I obtain the same ui on android app?

    For example, Currently app has, back icon and "Chat" text and cross icon.
    I want to have an avatar image of agent instead of back icon.
    And concierge - display title and byline text instead of "chat" text.


    How can I achieve the same using android sdk?
    Few suggested to override back_icon resource with profile icon. But I need to update the icon based on agent with whom the user is interacting.

    Please help.

  • Victoria

    Is there a way to automatically minimize the chat window upon loading the page?



    Even i'm on pro plan and activated the chat widget outside the support product, i cant see neither Chat Badge not Chat Button sections under appearance tab . (Chat Window section only lists "mobile widget" title , no "Top Title or "Simple / Classic  titles )


  • Ross Newton

    I guess I set up Chat by creating an account within Zendesk Support (not really sure though since Zendesk is so confusing). I'm not seeing all the really cool customization features of the chat widget.

    Is there a way to get access to these?

    Are you saying that I'm punished for having a Zendesk Support account and setting up Chat through it? Versus just using Chat by itself?


    High Paid Plan and cannot see those features:

    • Top Title - to change default translated "Support" text

    • And more apparently

    here's a quick view:

    Anyone know what has changed?

  • Andrew Song

    If people are having issues changing the window color. I was able to change the color of the chat window by going here: It might take a couple of minutes to change, but it does work. eventually...

  • Bliss

    Is there a way to expand the chat widget upon opening the page or an html ref to the full page of the chat widget. I am trying to have the webpage auto load the chat widget in mobile.

  • Jacob Bockelmann

    Are there any plans to modernize the design of the chat widget? It looks like it hasn't been updated since 2014. Compared to Intercom, Drift, etc., it looks super dated. Thanks!

  • Jason Good

    Can we change the design of the widget anymore than what is outlined in this help topic?  Our challenge is that the widget covers up functionality in our site.  Are there more controls for placement?  For example, can we create our own icon/button and when someone pushes it the widget content appears?  Or do we have to use your control?  

    The other challenge we have had is that your widget slows our site down quite a bit.  Are there ways to make it "lighter" so our page load times are not slowed down so much?


  • Patrick Bosmans


    If you are referencing the original Chat Widget, we have not been updating that as we have been working in moving standalone Chat accounts and their respective widgets over to the Support platform and our Web Widget.

    We are currently in the final stages of this process and as such, you should be seeing an updated look reflected in your account.

    For more information on the Web widget and customization options, you can refer to this article,

  • Patrick Bosmans


    If you are referencing the Legacy Widget, then you can find more options here,

    If you are looking for options in building your own look and buttons, this is the docs sets that you would want to look at,

  • Cengiz

    I don't have the same settings, how can I do that?


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