Targeting key visitors with proactive chat Follow

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3 comments

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    Jennifer Holmes

    We have started using these proactive chats quite a bit. However there doesn't appear to be a way where we can prompt the customer to give us their name and email address so they just get known as "Visitor 1499859311" which is not very good when they are your key contacts Any ideas how we can get round this issue.

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    Jessica Hopcraft

    Would the trigger only fire during business hours?

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    Sergiu Birca

    Hi Jessica,

    The Schedule functionality (that can be used to set up business hours) will not allow agents to set themselves as Online outside of business hours. As a consequence, the widget will not be in the active state and the proactive trigger will not be applied.

     

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