Zendesk Chat's Premium plan includes tools for workforce management, customizability, and scaling that help growing businesses provide customer support. features available on Zendesk Chat's Premium plan:
- Restricting widget access by IP address: Bring greater security to your live chat system by restricting account usage to predetermined IP addresses.
- Using the High Load Dashboard: Load only essential visitor information during times of high chat traffic to ensure a smoother user experience.
- Monitoring chat activity with Analytics: Gain insight into your support team's operations to manage customer expectations and agent productivity while remaining efficient at scale.
- Monitoring real-time chat metrics: Track essential metrics, like customer satisfaction, queue activity, and wait times, at a single glance.
- Unbranding the Zendesk Chat widget: Integrate the widget even more seamlessly with your site's look and feel by removing the Zendesk Chat logo.