Using Zendesk Chat

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  • Mark Hinson

    Hi, I have a question about how Zendesk Chat can be used without Zendesk Support. Is it possible for a summary of the chat (details of caller, agent, transcript, etc) to be sent via email, maybe to another system, once the chat has ended?

    Thanks, Mark

  • Ramin Shokrizadeh

    Hi Mark,

    You can look at using email piping to send the transcripts to another system:



  • Eric


    Any ideas why the transfer options are grayed out for me?

    I have other multiple agents signed in as well. We do not have Departments set up, but it sounds like that shouldn't matter.


  • Jenni K.

    Hi Eric,

    That's a bit odd, so I'm going to pull this into a ticket in order to troubleshoot this in more detail. I'll be reaching out soon on that ticket! 


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