Using Zendesk Chat Follow

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4 comments

  • Avatar
    Mark Hinson

    Hi, I have a question about how Zendesk Chat can be used without Zendesk Support. Is it possible for a summary of the chat (details of caller, agent, transcript, etc) to be sent via email, maybe to another system, once the chat has ended?

    Thanks, Mark

  • Avatar
    Ramin Shokrizadeh

    Hi Mark,

    You can look at using email piping to send the transcripts to another system: https://chat.zendesk.com/hc/en-us/articles/212679667-Automatically-send-chat-transcripts-with-email-piping

    -Ramin

     

  • Avatar
    Eric

     

    Any ideas why the transfer options are grayed out for me?

    I have other multiple agents signed in as well. We do not have Departments set up, but it sounds like that shouldn't matter.

    Thanks!

  • Avatar
    Jenni Kovachevich

    Hi Eric,

    That's a bit odd, so I'm going to pull this into a ticket in order to troubleshoot this in more detail. I'll be reaching out soon on that ticket! 

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