Last year, we launched Operating Hourswhich allowed administrators to set schedules for when their agents would appear online or invisible. After gathering customer feedback and improving the feature, we’re proud to announce the launch of Operating Hours V2.
How does this update help you as a Zopim user? Are you wondering if you should upgrade? Here’s what’s new in Operating Hours V2.
Create individual schedules for your departments
Operating Hours allows administrators to set different start and end times for each department. So, if the "Finance" department operates from 9am to 5pm and your "General Enquiries" department has extended service hours till 8pm, you can set create unique schedules for each department.
Multiple schedules for different occasions
Administrators can also create multiple schedules throughout the day. For instance, labeling a schedule “Office Hours” and another “24/7” can help you continue serving customers across different time periods.
Sync your operating hours and chat widget status
Agents are automatically set to “invisible” when an Operating Hours schedule ends. The chat widget will go offline and will no longer accept chats from customers. Agents can continue chatting with customers, but only if the agent starts the chat through the visitor list.
This added control ensures you don’t accidentally accept chats outside your scheduled business hours. Similarly, it makes sure you are online at the start of your business day.