Visitor profiles allow visitors to sign in and share their contact information. It can help you to keep track of visitor details, including name and contact information. When visitor profiles are enabled, visitors can enter their details at any point during a chat.
If the Pre-Chat form is also enabled, visitors are also prompted to enter this information when initiating a chat. For details, see Using the Pre-Chat form. If the Offline form is enabled, visitors can also enter this information when leaving an offline message. For details, see Editing Offline Form settings.
You can manage settings for visitor profiles by selecting Settings > Widget > Forms tab > Visitor Profile section.
By default, visitor profiles are enabled with the social login options selected. If the form is enabled with no contact options selected, visitors are prompted to enter just their names and email addresses.
To edit contact information options for the Visitor Profile
- To allow visitors to enter their phone number, select the check box next to Allow
Phone Number and click Save Changes. This option is disabled by
- To allow visitors to share details using social logins, select the check boxes next to
Facebook and Google+.
To disable the Visitor Profile
- Click Off, then click Save Changes.