Viewing and analyzing tag data Follow

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3 comments

  • Avatar
    Jonathan Vorasane

    Is there a way to pull the analytics for the top tags over a period of time versus just the last 7 days for top tags?

  • Avatar
    Christopher S

    I second Jonathan's question!

     

  • Avatar
    Ramin Shokrizadeh

    Hi Jonathan and Christopher,

    Currently, there is no native analytics for tags inside the Chat dashboard. If you are using Chat with Support and you are using automatic ticket creation, you can use Insights to build a report against the tags (that also gets sent to the ticket).

    Unfortunately, there are no plans in the 2018 roadmap to offer tag reporting within the standalone Chat experience.

    Thanks,

    Ramin

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