When your widget is offline, visitors can leave a message with their contact information in the Offline Form.
By default, this form is enabled with the message shown above. For Team, Professional, and Enterprise plans, you can edit the message that appears or disable the form completely by selecting Settings > Widget > Forms tab > Offline Form section.
To edit the offline form message
- Edit the text in the Offline Greeting field, then click Save Changes.
To disable the Offline Form
- Click Off, then click Save Changes.
If you want to link out to your social messaging channels when the widget is offline, you can toggle on the following channels:
To add your Facebook account, you will need to specify your Facebook username or page ID. We recommend using the page ID because it is constant whereas you can change your username.
To get your page ID, open your Facebook page and click on the About tab. Scroll to the bottom of the 'More Info' section and you will see the specific Page ID. Copy and paste that number into the offline form settings page.
Twitter Direct Messages
To add your Twitter account, you will need to specify your Twitter User ID. You can get your User ID by going here once you are logged into your Twitter account.
It will be displayed directly underneath the "Username" field. Copy and paste that number into the offline form settings page.
When turning on Twitter Direct Messages on the widget, you will want to ensure that you have turned on "Receive Direct Messages from anyone" in your Twitter account.
Note: If you are using the Zendesk Message product and have already connected a Facebook, double clicking on the field will reveal a dropdown that will allow you to select which page/account should be visible on the offline form.