Increase Proactive Engagement with Mobile Chat Notifications Follow

Last year we made important improvements to how Zopim works on mobile devices. Chief among them, it became easier for mobile visitors to start a conversation - giving end-users a seamless experience between surfing, shopping, and chatting.

Increase customer engagements on mobile

Mobile Chat Notifications enable businesses to send targeted marketing (or other) messages to its customers on mobile devices. When a new proactive message is sent to the visitor, it will automatically pop up:

Engage customers before they start a chat

Mobile Chat Notifications lets you create proactive Triggers to reach customers even before they start a chat. Here are some examples of Triggers you can create for your mobile visitors:

  • A greeting for new visitors to your website
  • An offer of help if the customer is stuck on the checkout page
  • A notification telling customers about you iOS or Android apps

To show the proactive message to only mobile visitors use the following condition:

You will need to use the “Visitor platform” condition with the Regex option and use the following string “iOS|Android”.

With a significant portion of your customers coming from mobile devices, creating proactive Triggers and sending them automated mobile notifications will increase overall engagement for your brand.

Forrester reports that targeted proactive chat can increase conversion rates, decrease shopping cart abandonment, increase average order value, and positively influences top line revenue. Having the right proactive engagement on mobile is critical to the growth of your business.

How do I enable it?

If you’re using the Mobile Overlay Option for the chat widget then you’re all set. Just create a proactive Trigger and your customers will see the Mobile Chat Notification popup.

 

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