Setting the language of the Chat widget Follow

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7 comments

  • Avatar
    Evgeny Smolovich

    It's not working for me.

    When I try to set language using setLanguage method or using set method, I always get first language in a list of available languages.

  • Avatar
    Dan Ross (Edited )

     do the zopim chat api parameters need to be wrapped in a zE(function() to work with the Web Widget?

  • Avatar
    Thomas D'Hoe

    I don't see the option for setting up 1 language under General Prefereces. Account: premiumplus.zendesk.com

  • Avatar
    Alex (Edited )

    I am having the same problem. Our environment only has one language enabled. The option for selecting/forcing a language is not visible.

    Any advice is welcome, thanks.

    (on english browser lang) :

  • Avatar
    Ramin Shokrizadeh

    Hi Thomas and Alex,

    The language dropdown does not appear in the Chat dashboard if you are using the Web Widget.

    You can learn more about the Web Widget language behaviour and settings here: https://support.zendesk.com/hc/en-us/articles/229167008-Advanced-customization-of-your-Web-Widget#topic_sty_j2r_gq

    Thanks,

    Ramin

  • Avatar
    Jessica Tang

    Even if I turn off all of web widgets, the language dropdown does not appear in the Chat dashboard.

    How can I solve it?

    Thanks,

    JT

  • Avatar
    Ramin Shokrizadeh

    Hi JT,

    It can take around 5 min for the change to take effect and for the language dropdown to appear. Ensure that the web widget is in Chat only mode, the dropdown should appear. 

    If you are still having trouble seeing it, please email chat@zendesk.com to get further assistance.

    Thanks,

    Ramin

     

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