If your admins use higher security settings on Internet Explorer (IE 11) then you may have some problems with signing into Zopim. To fix this problem, we just need to authorize Zopim to pull some sign in data from Zendesk:
- In Internet Explorer, head to Internet Options > Privacy.
- Click the Sites button (it should be to the left of "Import").
- A window will pop up called Per Site Privacy Actions. In the Address of Website field, enter zopim.com and click Allow.
- Logout from Zendesk and log back in. Your Zopim should authenticate automatically now.
With these settings enabled, you should now be able to log in to your Zopim account on Zendesk even with higher security settings enabled.