Update #6 (3:44pm UTC September 19th) We continue to work to bring chat history and search back - data is becoming gradually available. Chat dashboard, widget, mobile apps, SDK, REST API are fully functional.
Update #5 (1:10pm UTC September 19th) The unscheduled maintenance for Zopim has now started. We expect the Zopim service to be available in approximately 30 minutes.
Update #4 (12:35pm UTC September 19th) At 12:45 UTC, the Zopim service will not be available for approximately 30 minutes in order to resolve ongoing performance issues affecting Zopim customers.
Update #3 (3:00pm UTC) The scheduled maintenance window for today is complete. Additional testing window will be scheduled soon and you will be notified of the exact timing.
Update #2 (1:03pm UTC) The scheduled maintenance has been extended by an hour to wrap up the changes made.
Update #1 (2:14am UTC) The scheduled maintenance has begun.
As part of our ongoing efforts to maintain system performance, reliability, security, and stability of the Zopim Chat infrastructure a maintenance window has been scheduled for September 18th, 2016.
Impact: At the beginning and end of the 12 hour time period, customers may experience a partial or full service disruption on both the chat widget and the dashboard momentarily. It is expected that service will be normal throughout the remainder of the maintenance window.
Best case scenario: Chats will be disconnected momentarily, but they can be resumed after a refresh.
Worst case scenario: Users could be disconnected for a short duration of the maintenance window. Closed chats won’t reconnect automatically.
For real-time updates on service status, please follow Zopim on Facebook or Twitter. We’ll also update our Announcements Help Center regularly during the maintenance window. If you have any questions or concerns, please email us at firstname.lastname@example.org. We apologize for any inconvenience caused.