Zendesk Chat on multiple websites

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2 Comments

  • Joel Hellman

    I'm not clear if using the same script on multiple domains or subdomain would mean the customer could initiate a chat on one website, and then browse to another, and keep their session?

    Scenario A: visitor initiates a chat at support.example.com and then browse to example.com which have the same widget script embedded. Will the session stay alive?

    Scenarion B: visitor initiates a chat at example.com and then browse to support.com.  

    As we link our help center at support.<domain> to our main page at <domain>, I'd be curious to hear feedback if this is supported. 

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  • Ramin Shokrizadeh

    Hi Joel,

    For non-authenticated visitors, Scenario A will work since the visitor cookie is tied to the domain and not the subdomain. 

    For Scenario B, it isn't supported for non-authenticated visitors. If you authenticate visitors server side, you will get cross domain support.

    To learn more about authenticated visitors, read the announcement post here: https://chat.zendesk.com/hc/en-us/articles/360001771347-Conversation-history-authenticated-visitors-in-Chat-widget

    -Ramin

     

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