This article provides a roundup of the new features released in Zendesk Chat over the last few months.
For updates to Zendesk Support, see What's new in Zendesk Support: October 2016 roundup.
- Transfer to departments allows agents to transfer a chat to any department, including the department they're in, without being reassigned the same chat again. See Transferring a chat.
- Redesigned Android app with an updated user interface, increased stability, and improved battery life consumption, and more features than the previous version. See Zendesk Chat for Android.