Supporting over 500,000 merchants and processing $40 billion in sales, Shopify is one of the largest ecommerce platforms in the world.
Today, we’re excited to announce that customers using Zendesk Chat and Shopify can integrate the two and bring customer data into live chat.
The Shopify app lets you access relevant customer data such as order information, billing, and shipping from within Zendesk Chat. This reduces context-switching for agents, driving productivity, increasing customer satisfaction and ultimately lifetime value.
For instructions on integrating Shopify and Chat, see Setting up Chat for Shopify.
You can also learn more about Shopify for Chat and additional Zendesk Chat features in our webinar below:
On-Demand Webinar with Aja Varney, Director of Customer Service at Spartan Race
During this webinar you’ll learn:
- How online customers prefer to communicate with customer support
- Best practices for ecommerce customer support
- Why live chat and integrations like Shopify are important for ecommerce websites
- How Spartan Race achieved a 27% increase in online sales and a 97% customer satisfaction rating (CSAT)