Redesigned Apps for iPhone and iPad Follow

Comments

4 comments

  • Avatar
    Ryan Garner-Carpenter

    Is it possible to tag agents in internal comments on the iPad app? Trying to tag someone with @name doesn’t seem to work, and on existing comments with tags, they show up as **name** but replicating that doesn’t seem to work either.

  • Avatar
    Ramin Shokrizadeh

    Hi Ryan,

    Are you talking about the Support app? Can you send a screenshot of what you are seeing?

    Thanks!

    Ramin

  • Avatar
    Ryan Garner-Carpenter

     

  • Avatar
    Ramin Shokrizadeh

    Hi Ryan,

    Yeah, that is the Support app and not related to the new Chat app. The team building the Support apps are aware of this and are planning to add mention support and improve the iPad experience later in the year.

    Thanks,

    Ramin

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