Editing your chat notification settings

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3 Comments

  • fernando.silveira

    There's a way to setup the chat sound appears just to the online agent, thats receives the chat request? Here's the chat employees are complaning about everyone hear the chat sound, even if they're not reciving the chat request!

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  • Jessie - Community Manager

    Hi Fernando! Welcome to the Community!

    I just want to make sure I understand what's happening here. Are your agents getting the chat notification sound on their own computers (through their headphone or speakers?), even though they're not getting the chat request? Or are they just hearing the sound coming from someone else's computer?

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  • fernando.silveira

    Thats right. They're getting the chat notification sound on their own computers (through their headphone or speakers.

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