Early Access: Authenticated Visitors in Chat Widget Follow

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6 comments

  • Avatar
    Lila

    Hi,

    We are interested, but I have a few questions:

    1. How do we know if we're using the web widget vs the chat widget?  From earlier conversations with ZD I believe we implemented chat only with the web widget, but want to know how I can tell.

    2.  Is this enabling authentication in general, or, are you only enabling authentication to folks who are Zendesk end users?  i.e. would we be able to authenticate against our system data using this functionality, or, only against ZD data?

    Thanks!

    -Lila

  • Avatar
    Ramin Shokrizadeh

    Hi Lila,

    1. I had a browse on your site, looks like you are using the Chat standalone widget on the product pages but not sure if it's the same everywhere. Looks like its being activated via Google Tag Manager, you can check there and see what snippet is being fired. If it is the standalone Chat widget everywhere, you would be eligible for this early access program.

    2. This isn't related to the Zendesk Support end user model. You would be passing to us the customer information (like name, email, external ID) from your authentication system via a JWT token that is applied using a new Javascript API. 

    Thanks!

    Ramin

  • Avatar
    Lila

    Thanks Ramin.  I spoke to a few folks internally and we're not yet ready to do this...but we are interested for the future and will likely moving to a web widget.  Do you know yet when you will support authentication in the web widget?

  • Avatar
    Ramin Shokrizadeh

    No problem, web widget support will most likely become available by mid/end Q2. We will update the announcement post when it becomes available. 

  • Avatar
    Ramin Shokrizadeh

    For those that are interested in how the functionality will work before signing up for the EAP, can you read the following help center article on the integration process: https://chat.zendesk.com/hc/en-us/articles/360000776627-Enabling-authenticated-visitors-in-the-Chat-widget

  • Avatar
    Ramin Shokrizadeh

    Update: we released a new version of the Web SDK (v1.4) that has support for authenticated visitors. If you use the Web SDK, you can now sign up for the early access program and use the latest version to authenticate visitors.

    More info: https://api.zopim.com/web-sdk/#version-1-4-0-2018-05-29

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