Enabling authenticated visitors in the Web Widget Follow



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    Josh Cope

    Hi, any idea if your using this would you also still want to use zE.identify https://developer.zendesk.com/embeddables/docs/widget/api#ze.identify

    or would this cover that now?

    also it seems like setPhone would still be set using the zopim livechat api? as this is only doing name and email https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#setPhone

    also I submitted a request for the Web Widget Integrated Chat Experience EAP and was wondering if I could get access


  • Avatar
    Ramin Shokrizadeh

    Hi Josh,

    You would still want to use zE.identify for the other channels in the Web Widget, like contact form/help center. If you only care about setting the information for the Chat product, you can just use this.

    Currently, authenticated visitors does not require phone number as a authenticated field and you would need to set it using setPhone for now.

    For the Web Widget integrated chat experience EAP, the PM (Dan) should get in touch with you shortly.



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