Note: This functionality is only currently available for customers in the new integrated Chat experience in Web Widget EAP and are using authenticated visitors. Learn more
If you are authenticating visitors, visitors on your site will now be able to see past chat conversations in the widget.
This is useful if your site visitor needs to refer to a past conversation without having to search their inbox for the chat transcript email.
Once a Chat has been initiated, the visitor will be able to scroll up in the chat log to view conversations from previous sessions, separated by a date/timestamp divider.
The widget will load 20 chat log events at a time (events include chat messages, but also messages like agent’s joining and chat ending).
If new messages are received in an ongoing chat session while viewing past chat messages, a button will appear that, when clicked, jumps the visitor to the latest message in the chat log.
Using the Chat standalone widget?
If you are using the Chat/Zopim standalone widget, support for conversation history will be supported in the coming weeks.