|Announced on||Development ends||Support ends|
|January 2018||February, 2018||February, 2018|
If you are currently using a device running iOS 10 we advise upgrading to a device that supports iOS 11 and above.
Why is Zendesk removing this?
Maintaining support for older iOS versions limits our ability to ensure a reliable, high performance mobile experience and limits our ability to deliver new functionality. In addition, the latest iOS versions provide our developers with better capabilities to improve the efficiency, reliability and performance of the app.
Am I affected?
If you or your agents are currently using the Zendesk Chat app on iOS 10, then this announcement applies to you.
You can check your operating system version by viewing:
Settings > About > Version
What can I do?
We recommend (where possible) upgrading to a device running iOS 11 or above, to ensure you continue to receive supported updates for our app.
What happens when support ends?
We’ll release a version of the app which will only be available for devices running iOS 11 and above.
Devices running previous versions of iOS will not see the update appear as available in the App Store and will no longer be supported with bug fixes or improvements. However if you can't upgrade to a device using iOS 11+, you’ll still be able to use your existing Zendesk app, providing it's installed before we stop support - it will simply not receive new updates in the future.