Why can my customers still chat after all agents have gone offline?

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2 Comments

  • Yahor Darashkevich

    @Greg is there a way to do the same regardless of account status? Meaning that once an agent ends the chat, it is automatically ended for the customer, even if there are online agents?

    0
  • Greg

    Hi Yahor!

    Our API does not provide a callback for that type of event, so this wouldn't be possible. You can see the available callbacks in this article to see if any of those would work for your needs.!

    1

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