A couple months ago, we announced the ability to authenticate visitors in Chat and show past chat conversations in the Chat widget.
The reception and adoption of the feature has been very positive, but one feature request came up as a reoccurring theme when talking to customers using the feature. They want the ability to read the set external ID from the various API endpoints available in the Chat product.
Common use cases stated by customers was wanting to build a private app in the Chat dashboard to read the external ID to then pull information from an internal system.
Over the last month, the team have addressed this feedback point and the set external ID is now available in the following platform areas:
Please let us know if you have any feedback or questions in the comments below.