Feature Request: Adjust Chat Timeout Period



  • Ramin Shokrizadeh

    Hi Alex,

    Thanks for sharing your feedback regarding the session timeout behaviour. Currently, we have no plans to make this customisable per account but we are getting more requests for it on the mobile SDK due to network connections being less stable on mobile devices.

    For your case specifically, are your sessions expiring because of a wait time that is longer than 5min? We are looking at improving the persistent nature of the mobile SDK conversations next year and it may include things like push notification support. Once we have something to share that is more concrete, we will let you know.



  • Pedro Rodrigues


  • Heather R

    We should be able to customize this... And/or force end the chat...

  • Niko

    Hey guys,

    I would like to bring up this topic again. We would like to change the timeout time to a longer peroid. It would help us a lot, if you could think about this feature once again.

    We use your chat tool for a live stream as a support for the viewers. Beside that we use it to communicate with the technical guys who set up and manage the stream. So it is important for us, that the technical guys will not disapear after 20 Minutes.


    Thank you very much,


  • Heather R

    ...and for us we would like the time out to be shorter unless you give us the ability to end the chat as the agent.

  • Kris Mendoza

    Our organization would like to have more control over closing chat.  Please make this into a feature going forward.


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