Synergy between Chat and Support

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1 Comments

  • Ramin Shokrizadeh

    Hi Philip,

    Thanks for sharing your feedback, you are not alone in this request for existing Support customers.

    There is nothing in the roadmap for 2018 that would address this problem for you but we are doing preliminary work now to eventually solve the issue late next year. Once we have something to share in the shape of an early access program, we will let you know. 

    For the time being, it is possible to create a custom private app to set fields on the ticket from the Chat dashboard. You should be able to get the ticket number by looking at the channel.ticket.created event. The full Chat apps docs can be found here: https://developer.zendesk.com/apps/docs/chat-api/chat_sidebar#events

    -Ramin

     

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