Add Skills to Agent list in the dashboard

Answered

1 Comments

  • Prakruti Hindia

    Hi Heather,

    We are sorry that the skills list in the Routing tab is not very user-friendly. One way to retrieve this information could be by building up a customized version of the agent list using  Agent REST API. We will consider your feedback for future iterations of the agent list. 

    - Prakruti

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