Ramin Shokrizadeh
- Total activity 2841
- Last activity
- Member since
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Activity overview
Latest activity by Ramin Shokrizadeh-
Ramin Shokrizadeh commented,
Hi Tiago, Can you email the following information to chat@zendesk.com so we can troubleshoot the issue further: - Code being used to authenticate the visitor - Page where the widget and authenticat...
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Ramin Shokrizadeh commented,
Hi Toni, The big box I think you are talking about is called the Chat Badge. This was something we added for Chat Phase 4 customers, the type of account you have. You can turn Chat Badge off in the...
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Ramin Shokrizadeh commented,
Hi there Ana, We have 3rd party screen sharing integrations via the apps marketplace: https://www.zendesk.com/apps/directory/?q=&idx=appsIndex&p=0&dFR%5Bcategories.name%5D%5B0%5D=Collab...
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Ramin Shokrizadeh commented,
That's fair, using JS APIs does require some development upkeep. If you hit the "Reset to defaults" button it will use the strings that will get translated automatically based on the lang...
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Ramin Shokrizadeh commented,
Hi Ketaki, Thanks for sharing your feedback and providing the screenshot. This is a pattern that more messaging apps, like WhatsApp, have been using. Currently, Chat has no immediate plans to offer...
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Ramin Shokrizadeh commented,
Hi Choong Wei, Sorry to hear that you have had a bad experience with the documentation, not the experience we strive for. If you have customised the text of a string in widget settings, it will on...
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Ramin Shokrizadeh commented,
Understood, thanks. Currently, there are no immediate plans (next 6 months) to change the behaviour in the Chat product but we are exploring more longer term plans on better displaying contextual a...
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Ramin Shokrizadeh commented,
Hi Andrei, You do have the option to reorder the apps but it does not let you put an app above the chat visitor information and visitor path panel. Is that what you want to do? Do you not get valu...
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Ramin Shokrizadeh commented,
Hi Daniel, The APIs are available now, you can read the migration guide here: https://developer.zendesk.com/embeddables/docs/widget/chat_api_migration#departments -Ramin
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Ramin Shokrizadeh commented,
Hi Jesper, Thanks for sharing feedback on how you would like to see the chat session work, especially with traffic coming from mobile devices. Currently, chats are based on a browser session and wh...