Ramin Shokrizadeh

1. Community
2. Product Feedback
3. Zopim Desktop App

Hi Stefan, We have no immediate plans to offer a desktop application anytime soon, we are primarily focusing our effort on the web and mobile apps agent experience. Thanks, Ramin

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• Ramin Shokrizadeh
• Created October 18, 2017 17:52
• 0 votes

1. Community
2. Product Feedback
3. API - something like "onMessageToOperator"

Hi Tyson, we unfortunately have no immediate plans to offer this API in the widget any time soon. You could explore building something custom using the Web SDK and listen for the chat.msg event: ht...

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• Ramin Shokrizadeh
• Created October 18, 2017 17:37
• 0 votes

1. Community
2. Product Feedback
3. Integration with CRM or Support

Hi there, Can you elaborate on what you mean by Standard Support Document? Are you talking about the Message product that handles your Facebook Messenger conversations? If you are talking about Cha...

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• Ramin Shokrizadeh
• Created October 18, 2017 12:56
• 0 votes

1. Community
2. Product Feedback
3. Limits to Chat Analytics

Hi Marylou, Thanks for sharing the feedback. Currently, we have no plans to change the 90 day date range limit in Chat analytics. We are exploring pushing more Chat data into Insights for joint Sup...

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• Ramin Shokrizadeh
• Created October 18, 2017 12:47
• 0 votes

1. Community
2. Product Feedback
3. Adding Twitter for chat start [now facebook and google+]

Hi Niels, Thanks for the feedback. There is an existing thread on the topic here: https://chat.zendesk.com/hc/en-us/community/posts/210685987-A-Log-Into-Chat-Suggestion- Currently, we have no immed...

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• Ramin Shokrizadeh
• Created October 17, 2017 15:55
• 0 votes

1. Product updates
2. Announcements
3. Real-time queue updates in widget

Thanks for the feedback. I asked some Japanese speaking employees and they said the translations are correct and your comment is more around personal preference of the copy. We have no plans to cha...

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• Ramin Shokrizadeh
• Created October 16, 2017 23:39
• 0 votes

1. Community
2. Product Feedback
3. Transcript for chats between agents

Hi Lauren, There is no way to listen to agent-to-agent chats and we have no plans on releasing such functionality. You may want to explore tools specific to employee conversations, like Slack or Hi...

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• Ramin Shokrizadeh
• Created October 16, 2017 15:24
• 0 votes

1. Community
2. Product Feedback
3. Going offline while on multiple windows

Hi Bivojit, Have you tried using chat limits with routing? You can learn more here: https://chat.zendesk.com/hc/en-us/articles/212016478-Editing-your-personal-settings-in-Zendesk-Chat We have no pl...

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• Ramin Shokrizadeh
• Created October 12, 2017 11:50
• 0 votes

1. Community
2. Product Feedback
3. Customizing the appearance settings for the mobile widget independent of the desktop version

Hi there, There is an existing thread on this topic here: https://chat.zendesk.com/hc/en-us/community/posts/208795088-Customize-Minimized-Chat-Button-Message-on-Mobile We have no plans to offer tha...

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• Ramin Shokrizadeh
• Created October 12, 2017 11:43
• 0 votes

1. Product updates
2. Announcements
3. Real-time queue updates in widget

Thanks Joel, the team and I are glad you like the improvement! Fixed the issue with the GIF, sorry about that. Should be looping now :D

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• Ramin Shokrizadeh
• Created October 11, 2017 19:12
• 0 votes