Ramin Shokrizadeh

1. Community
2. Questions & Answers
3. Is it possible to disable messages when agents are offline?

Hi Vincent, You can turn off the offline form in the widget. You can learn about those settings here: https://chat.zendesk.com/hc/en-us/articles/218262477-Managing-Offline-Form-settings -Ramin  

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• Ramin Shokrizadeh
• Created August 21, 2018 12:48
• 0 votes

1. Community
2. Product Feedback
3. Zendesk Chat API JSON

Hey David, Good news! We just released an update to the APIs to add sender type in the response. It isn't reflected in the public docs yet but you should see it in the response starting today. The ...

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• Ramin Shokrizadeh
• Created August 21, 2018 09:04
• 0 votes

1. Community
2. Product Feedback
3. Are you guys working on adding new features in your chat?

Hi Varun, Thanks for sharing your feedback about the product. I would disagree with the idea that the product hasn't evolved or we are not releasing new functionality. In the last 30 days, we launc...

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• Ramin Shokrizadeh
• Edited August 21, 2018 08:54
• 0 votes

1. Product updates
2. Announcements
3. Offline Forms Now Support Messaging Channels

Hi Lance, I am guessing you are using the Web Widget with the contact form turned on? This feature is only designed for Chat standalone or the Web Widget in Chat only mode. If you have contact form...

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• Ramin Shokrizadeh
• Created August 21, 2018 03:22
• 0 votes

1. Community
2. Product Feedback
3. Content Security Policy

Hi Jimmy, If you are using the Zendesk Web Widget, we are working on improving the CSP support overall and part of it is visible in the integrated chat experience EAP. Although it doesn't support t...

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• Ramin Shokrizadeh
• Created August 20, 2018 10:11
• 0 votes

1. Community
2. Product Feedback
3. Bulk export of chat exports only current screen. It doesn't export everything.

Once you select the checkbox, click on the underlined text before selecting the bulk action from the dropdown.    

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• Ramin Shokrizadeh
• Created August 16, 2018 10:05
• 0 votes

1. Community
2. Questions & Answers
3. Android Chat SDK - disabled button on left bottom

Hi Hendry, It is not a button, but an icon for the text input field. If you want to change the design, you would need to build a custom experience using the APIs and not the default/sample code. -R...

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• Ramin Shokrizadeh
• Created August 16, 2018 04:58
• 0 votes

1. Community
2. Questions & Answers
3. Android Chat SDK & ZopimChatActivity, unable to find attachment button

Hi Hendry, Can you try and turn file sending on and off in the Chat dashboard?  Instructions for that can be found here: https://chat.zendesk.com/hc/en-us/articles/212016008-Managing-file-sending-o...

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• Ramin Shokrizadeh
• Created August 16, 2018 04:47
• 0 votes

1. Community
2. Product Feedback
3. Adding 4 fields in the Zopim Admin

Hi Josh, You can do this today using visitor tags, that is how we do it internally when you chat with one of our advocates. Here is the addTags API docs: https://api.zopim.com/files/meshim/widget/c...

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• Ramin Shokrizadeh
• Created August 16, 2018 04:42
• 0 votes

1. Community
2. Questions & Answers
3. Creation of Knowledgebase

Hi Barbie, This community is specific to the Chat product. Please email support@zendesk.com to get assistance with the Knowledge Base search app.  Thanks, Ramin

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• Ramin Shokrizadeh
• Edited August 16, 2018 04:38
• 0 votes