Ramin Shokrizadeh

1. Community
2. Chat and Message Product Feedback & Discussion
3. Automatic Chat Greeting

Hi Schuyler, Thanks for sharing your feedback regarding having a trigger send a message on behalf of the agent who joined the conversation.  Currently, the trigger mechanism sends messages as the a...

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• Ramin Shokrizadeh
• Created April 20, 2019 03:04
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Triggers that also use pre-form in chat.

Hi Josh, Thanks for sharing your feedback. There is an existing thread on this request here: https://chat.zendesk.com/hc/en-us/community/posts/219575868-Proactive-Greeting-with-Pre-Chat-Form Curren...

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• Ramin Shokrizadeh
• Created April 17, 2019 01:12
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Copy and paste functionality within Chat

Hi Bharath, If the file types are the ones mentioned earlier, it should work fine. If you are not seeing it work in Chrome for the file types mentioned, please email support@zendesk.com and we can ...

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• Ramin Shokrizadeh
• Created April 16, 2019 10:07
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Operating Hours For Mobile Not Working

Hi there Blazed Vapes Support, Thanks for sharing your feedback. There is an existing thread on operating hours support for the mobile apps here: https://chat.zendesk.com/hc/en-us/community/posts/1...

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• Ramin Shokrizadeh
• Created April 16, 2019 01:50
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Trigger does not bypass PreChat Form

Hi Josh, Thanks for sharing your feedback. We are doing some research now on this request and looking into potentially supporting the collection of user information in the widget via a bot + struct...

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• Ramin Shokrizadeh
• Created April 16, 2019 00:53
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Add "Language" or "Locale" metadata to Chat sessions

Hi Zac, Thanks as usual for posting a clear product request. Currently, we don't have any immediate plans to add the locale attribute to the data in the next 6 months. But I do have a workaround yo...

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• Ramin Shokrizadeh
• Created April 15, 2019 16:19
• 0 votes

1. Using Chat
2. Configuring the widget
3. Enabling the pre-chat form on the Chat widget

Hi Do Linh, You have a trigger turned on, you can turn off the triggers by going to Settings---Triggers inside the Chat dashboard. -Ramin

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• Ramin Shokrizadeh
• Created April 13, 2019 05:28
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Cut & Paste into chat

Hi Bharath, The announcement post got archived, which is why you can't see it. The feature is dependent on what browser you are using. This feature will currently only work for agents who log into ...

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• Ramin Shokrizadeh
• Created April 12, 2019 10:07
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Copy and paste functionality within Chat

Hi Bharath, The announcement post got archived, which is why you can't see it. The feature is dependent on what browser you are using. This feature will currently only work for agents who log into ...

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• Ramin Shokrizadeh
• Created April 12, 2019 10:07
• 0 votes

1. Community
2. Chat and Message Product Feedback & Discussion
3. Account key What is the risk of leaking

Hi Mr.niu, Since the account key is in the widget script on your website, it is a public key. -Ramin  

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• Ramin Shokrizadeh
• Created April 12, 2019 04:32
• 0 votes