Ramin Shokrizadeh
- Total activity 2965
- Last activity
- Member since
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Activity overview
Latest activity by Ramin Shokrizadeh-
Ramin Shokrizadeh commented,
Hi Alexey, Have you looked at the trigger placeholders before? Using @visitor_name should do what you need to do. https://chat.zendesk.com/hc/en-us/articles/212015968-Zendesk-Chat-triggers-conditio...
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Ramin Shokrizadeh commented,
Hi Francisco, Sorry to hear that you are having trouble with the app. Can you email chat@zendesk.com with screenshots and the advocacy team will help you out? Thanks,Ramin
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Ramin Shokrizadeh commented,
Hi Tania, If you authenticate your visitors, they will not be able to change their information. You can learn about visitor authentication here: https://chat.zendesk.com/hc/en-us/articles/360001771...
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Ramin Shokrizadeh commented,
Hi Ben, Thanks for sharing your feedback. You may want to watch and vote on the following existing topics that are similar to your request: https://chat.zendesk.com/hc/en-us/community/posts/2395384...
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Ramin Shokrizadeh commented,
Hi Aswin, We have no updates specific to sandbox environments for Chat specifically but the teams are looking at making sandboxes better across all Zendesk products as a larger initiative. Nothing ...
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Ramin Shokrizadeh commented,
Hi Ev, Thanks for sharing the screenshot. You may be interested in the redesigned agent experience early access program: https://chat.zendesk.com/hc/en-us/articles/360001754688-Early-Access-Redesig...
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Ramin Shokrizadeh commented,
Hi Neil, There are two apps in the marketplace that does something similar to what you are asking for: https://www.zendesk.com/apps/chat/scopeai/?source=app_directory https://www.zendesk.com/apps/c...
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Ramin Shokrizadeh commented,
Thanks for sharing more info Vaughan. Can see how it would be useful for the case of typos being entered in the email address. Based on your use case and workflow, you would benefit from using Supp...
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Ramin Shokrizadeh commented,
Hi Rene, When a trigger fires to send a proactive message, it will bypass the pre-chat form (where the visitor can enter their information, select a department). If you already have their informati...
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Ramin Shokrizadeh commented,
Hi Registration, Have you looked at our conversion tracking functionality already? It would be able to record conversions based on URL goals and can look at the proactive chats. You can learn more ...