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Ramin Shokrizadeh

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Activity overview

Latest activity by Ramin Shokrizadeh
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    Ramin Shokrizadeh commented,

    Hi there Nick, Agree that we have room to improve our triggers management experience overall. We don't have any plans on changing this experience in the next 4-6 months but it is a larger goal for ...

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    Ramin Shokrizadeh commented,

    Hi there Steve, Thanks for sharing your feedback, moves a bit beyond Chat and more around visitor analytics. Have you tried answering your data questions for referral traffic using Google Analytics...

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    Ramin Shokrizadeh commented,

    Hi there Lucia, Are you requesting to see the Chat History from the mobile apps? If so, you can currently see past chats for a visitor your are chatting with by viewing their profile and we are pla...

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    Ramin Shokrizadeh created a post,

    New: Goals and Conversions REST APIs

    Hi folk, Wanted to let you know that the Goals and Conversion data are now accessible via the Chat REST APIs Goals You can now get, create, update, and delete Goals using the REST API. Docs are ava...

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    Ramin Shokrizadeh commented,

    Thanks Leonardo and Amilker for your feedback. Currently, the chat session is owned by the visitor and not the agent which is why the chat duration is the total length when they continue  after the...

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    Ramin Shokrizadeh commented,

    Hey Nick, Thanks for sharing your feedback regarding not having the ability to collect user info when proactively chatting with them (either via a triggered message or manually). I agree this is a ...

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    Ramin Shokrizadeh commented,

    Hi Henrikky, Thanks for the feedback, we no immediate plans to build a ecwid plugin. Curious, what are you looking in the integration? Just to embed the widget the same way the Shopify or Wordpress...

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    Ramin Shokrizadeh commented,

    Hi there Michael, Thanks for posting your feedback here. Currently, the only recommendation I can share with you is create a trigger that adds a tag based on what they send. Then, it will be easier...

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    Ramin Shokrizadeh commented,

    Hey Brian, Yeah, most businesses who want to save Chat information via the REST API generally do it over a polling time interval. If you run into issues doing it that way, do let us know and we can...

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    Ramin Shokrizadeh commented,

    Hi there Brian, Can you explain why you need the chat data right after the chat has ended vs. polling the REST API every 15/30/45 min and record the new chats in your internal database? There is no...