Ramin Shokrizadeh commented,
Hi Nick, Thanks for the explanation. The session has ended but the visitor information persists because it is tied to the cookie in the browser. If you have people sharing the computer, you will ne...
Ramin Shokrizadeh commented,
Thanks for letting us know, will check with the support team. There might have been a misunderstanding of the request.
Ramin Shokrizadeh commented,
Hi Barry, Thanks for sharing the feedback. Can you post it in the community for Support feedback? This will ensure the right people who own that experience will read your feedback about the change....
Ramin Shokrizadeh commented,
Hi Nadav, Thanks for sharing your feedback regarding the widget. The mobile version of the widget has a send button, the desktop version does not. We have no immediate plans to change the behaviour...
Ramin Shokrizadeh commented,
Hi Dylan, We have no plans for the next 6 months to add this functionality to the Message product. We are looking at better integrating messaging channels into the Chat and Support products in the ...
Ramin Shokrizadeh commented,
Hi Nick, Do you have multiple tabs open where the widget is embedded? The widget should end within 20 seconds after you close the window. If you don't close the window but don't move your mouse or ...
Ramin Shokrizadeh commented,
@Hayya @Jeffrey you need to be part of the integrated Chat experience EAP for the code to work. It is currently not turned on for your accounts. Please register for the EAP here: https://support.ze...
Ramin Shokrizadeh commented,
@Clara please email chat@zendesk to troubleshoot the issue further. We run tests multiple times a day across all major browsers and it isn't a widespread problem. The advocacy team will be able to ...
Ramin Shokrizadeh commented,
Hi there, You will want to post the question in the Support/Guide community, this community is specific to the Chat product. Here is the link for the Support/Guide community: https://support.zendes...
Ramin Shokrizadeh commented,
Hi Clara, The tab shouldn't disconnect even during times of high RAM usage. If a disconnection event does occur, a browser notification is shown. If you don't have browser notifications turned on a...