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Ramin Shokrizadeh

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Activity overview

Latest activity by Ramin Shokrizadeh
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    Ramin Shokrizadeh commented,

    Hi sooylesuper, We will not be adding a blocking message or alert due to the queue size, not many customers request it. We are only committing time to make the existing message update in real time....

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    Ramin Shokrizadeh commented,

    Hi Scott, Thanks for your feedback. Currently, the behaviour is that we collage the different avatars and if the end user clicks on the section they can see a list of the agents inside the chat con...

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    Ramin Shokrizadeh commented,

    Also, this HC article might be a good starting point in terms of what code you can use: https://chat.zendesk.com/hc/en-us/articles/225968287-Multibrand-Setup-Part-2-Zopim-Zendesk-Integration

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    Ramin Shokrizadeh commented,

    Hi Roderick, That sounds like a bug, the JS APIs should work correctly in terms of setting and filtering the department dropdown. Can you paste the code snippet you are using to remove the dropdown...

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    Ramin Shokrizadeh commented,

    Thanks sooylesuper for the feedback. There is an existing thread on this request here: https://chat.zendesk.com/hc/en-us/community/posts/220750908-Chat-Waiting-Time-Queue-for-customers We have no p...

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    Ramin Shokrizadeh created an article,

    Beta- Chat Conversion Tracking

    Introduction   Many businesses choose to use Chat not only to better deliver great customer support to their customers but also to increase overall sales and better engage with new leads. To track ...

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    Ramin Shokrizadeh commented,

    The team are planning on working on the chat pane this year but changing the tags behaviour isn't a priority right now. If we hear more customers requesting this functionality, the team may pick it...

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    Ramin Shokrizadeh commented,

    Hi Ayaka, The keyboard focus seems like a bug to me, will create an issue for it and see if the developers can fix it. To reduce some of the clicks, you can also use CTRL + ALT + / to open the acti...

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    Ramin Shokrizadeh commented,

    Thanks for the explanation. Chat transcripts are mainly designed to be customer facing and the email piping functionality is designed so you see exactly what the customer sees. If you use Chat with...

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    Ramin Shokrizadeh commented,

    Hi Ruben, Thanks for sharing the feedback. Currently, there are no options to change the location of the end chat button in the standalone widget. You have two options using the APIs: 1. You can us...