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Ramin Shokrizadeh

  • Total activity 1806
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Activity overview

Latest activity by Ramin Shokrizadeh
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    Ramin Shokrizadeh commented,

    I cannot access your website from Singapore. Please send your latest website domain on your existing support ticket and the support team will help you out. The website needs to be accessible in Sin...

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    Ramin Shokrizadeh commented,

    Hi there Cem, Thanks for posting your feedback around the translation. I reached out to our localization team and they have said the translations are accurate to the source English text which is &q...

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    Ramin Shokrizadeh commented,

    Hi Karina, I can't load your website and I see you have a support ticket open already. Are you still having the issue with the widget loading on your site using a mobile device? Thanks,Ramin

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    Ramin Shokrizadeh commented,

      @Jacob see you have a support ticket open already, we will troubleshoot your issue there. @Oliver thanks for jumping in and trying to help Jacob out! Looks like a different issue from the beta.

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    Ramin Shokrizadeh commented,

    Hi Dan, No updates to give at the moment, we are still working on the platform changes that would eventually support something like a Zapier integration.  We did recently release the apps framework...

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    Ramin Shokrizadeh commented,

    Hi there Vishal, Existing post on this topic is here: https://chat.zendesk.com/hc/en-us/community/posts/115000243287-Hide-widget-when-chat-limit-is-reached We have no plans to offer this functional...

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    Ramin Shokrizadeh commented,

    Hi Dang, Stealing the user focus can pose as a security issue (ex. password fields) and we have no intentions of supporting this. You can look at building a custom widget using the Web SDK but it r...

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    Ramin Shokrizadeh commented,

    @Megan Thanks for the additional information, helps us understand how you and your agents work. When you mention notification of assignment in Message, is it to get agents to switch from the Chat d...

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    Ramin Shokrizadeh commented,

    Hi Rovi Roy Cruz, It is possible, the code would be handled by your custom code. The selected answers would be added to either your custom data store or as tags via the following API: https://api.z...

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    Ramin Shokrizadeh commented,

    Hi Tilo, Although we have no plans to offer a close button in the widget, you can use the Javascript APIs to hide the widget based on visitor interactions. Here are the docs: https://api.zopim.com/...