Ramin Shokrizadeh commented,
Hi Mario, Thanks for posting in the feedback forum. Currently, triggers are designed to send messages in an ongoing chat session. It doesn't work where a new session is created for each trigger bei...
Ramin Shokrizadeh commented,
Hi Karthi, We have some customers that use the Chat Web SDK to inject custom messages into the chat log of their custom widget. You can get the Web SDK docs here: http://api.zopim.com/web-sdk We ar...
Ramin Shokrizadeh commented,
Hi MarkFly, The most common setup for this scenario is have multiple departments that your agents can transfer chats to. Chats to both departments would create tickets but you can create a Support ...
Ramin Shokrizadeh commented,
Hi there Karthi, Can you explain what you are trying to accomplish with this proposed API? Are you trying to build a custom integration with something like a bot framework? Thanks, Ramin
Ramin Shokrizadeh commented,
Hi there Joacim, Thanks for sharing your feedback. If I understand you correctly, you rely on Insights inside the Support product and are building reports on the custom fields you have on tickets. ...
Ramin Shokrizadeh commented,
Hi Abhishek, Although we have no plans to offer images in triggered messages, you can look at using the Chat Badge image to push promotions, encourage conversations. You can use the chat badge APIs...
Ramin Shokrizadeh commented,
Hi there sweetliss, We offer widget unbranding to customers on the Premium plan: https://www.zopim.com/pricing If you have questions about the widget unbranding, please email chat@zendesk.com Thank...
Ramin Shokrizadeh commented,
Hi Ariel, Nothing on the immediate roadmap (next 6 months) but we are researching how we can approach redaction in a similar way to the Support product in the long run. Once we have something to sh...
Ramin Shokrizadeh commented,
Hi there Alex, Thanks for posting your question. Once you connect your Support account, you will need to use the Web Widget instead of the Chat standalone widget and with that you can switch to the...
Ramin Shokrizadeh commented,
Hi Oliver, Thanks for posting your feedback, interesting that it is happening frequently for your agents. We haven't seen this ourselves or heard from other customers that it is a problem frequentl...