Any movement on this? We have yet to enable triggers because of this.
Yes! Being able to change another agents status would be very helpful. Also, what are the parameters for being "idle?" It seems to be logging us off even though we are in the chat module.
This is great! Our agents have wanted to use emojis for a while now. Only feedback is the emojis don't render as nicely on a PC; instead of cute yellow circles they are sad, black pixels.
Even if we don't the full analytics tab for the current day, it would be amazing to at least have "Total Chats" in the Monitor tab.