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Ian Maison

  • Total activity 31
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Activity overview

Latest activity by Ian Maison
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    Ian Maison commented,

    Very good - thank you Zendesk Chat developers and all involved. I dream of the day you put the ability to use bold, underline and links in Shortcuts. Putting this in the actual back and forth chat ...

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    Ian Maison commented,

    That's particularly disappointing to hear Ramin. I've been an strong advocate for rich text in Chat pre the solution being under the Zendesk umbrella of offerings and it doesn't appear to be any fu...

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    Ian Maison commented,

    Agreed, I’ve requested this a couple of times but it was stated they have no current plans to do it. It seems such an obvious omission from the chat system which is all about helping people by comm...

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    Ian Maison commented,

    Hi Zendesk Team, - Now 9 months on - Are we any nearer seeing improvements to Zendesk Chat in terms of better rich text formatting? As expressed before it really is the one area I find with the Zen...

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    Ian Maison created a post,

    Tips on the best practices of Shortcuts

    As a long time Zendesk Chat user (under its previous name as well) I am finding myself increasingly looking for ways for our team to be more efficient. Therefore I'd be interested to know the ways ...

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    Ian Maison created a post,

    Emphasing Shortcuts and Text

    Answered

    Hi, I'm a Zendesk fan and have used Zendesk Chat from way back under its older name and company. That said, I do feel like the current chat feature could be improved somewhat with allowing us the A...

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    Ian Maison commented,

    Thanks for your response Ramin. Please can you elaborate on the point concerning different URLs for different regions? What would the URLs be? All I'm doing is taking the location of the person who...

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    Ian Maison created a post,

    Add Chat Location/Country in to Zendesk Ticket

    Answered

    At the moment I use Zendesk triggers to check for the country text within the transcript to then assign a region to the ticket. It's a long winded way of doing it, having to add every single countr...

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    Ian Maison commented,

    Yes, I would like the Analytics page to show more data than just potentially 90 days. The only way you can do this now is to extract the data in to a CSV and use spreadsheets to work out the totals...

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    Ian Maison commented,

    Hi James, Thank you for your response, however I think your date range is only set for 30 days. The dates are MM/DD/YYYY format as opposed to DD/MM/YYYY as we would use in the UK. You can also see ...