Avatar

Nora Mullen

  • Total activity 214
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 8 users
  • Votes 2
  • Subscriptions 139

Activity overview

Latest activity by Nora Mullen
  • Avatar

    Nora Mullen created an article,

    About the Message beta

    This section contains documentation for the Zendesk Message beta. You must be signed up for the beta to use Zendesk Message. To sign up for the beta, visit https://www.zendesk.com/message.  To leav...

  • Avatar

    Nora Mullen created an article,

    Measuring business goals with conversion tracking

    Use conversion tracking to to set a business goal that tracks which chats influenced the customer to make a purchase. This article contains the following sections: Creating a URL goal Viewing co...

  • Avatar

    Nora Mullen created an article,

    Adding and managing channels

    version="1.0" encoding="UTF-8"? You must be the administrator of a Facebook page to add it to Message. To add a channel Click the dropdown menu next to All Channels. Select t...

  • Avatar

    Nora Mullen created an article,

    Analyzing Message activity

    version="1.0" encoding="UTF-8"?Monitor Message dashboard activity to get an overview of conversations and agent activity. With this data, you can optimize your customer support ...

  • Avatar

    Nora Mullen created an article,

    Getting started with Message

    version="1.0" encoding="UTF-8"? This article lays out the basic steps to get started with Message. Managing agents Manage agents for Message from the Zendesk Chat dashboard. A...

  • Avatar

    Nora Mullen created an article,

    Setting up Auto Responders

    version="1.0" encoding="UTF-8"?Set up Auto Responder messages to automatically reply to visitors when your agents are busy or operating hours are offline. In order to use Auto ...

  • Avatar

    Nora Mullen created an article,

    Setting up operating hours

    version="1.0" encoding="UTF-8"? Administrators can set a schedule for when your Message dashboard is online. You can configure the content and frequency of the message users wil...

  • Avatar

    Nora Mullen created an article,

    Setting up bot handover

    version="1.0" encoding="UTF-8"? Pass conversations between bots and agents based on key phrases that appear in the conversation. For example, you might want want a conversation ...

  • Avatar

    Nora Mullen created an article,

    Assigning conversations

    version="1.0" encoding="UTF-8"?Assignment appears in the conversation log but isn't visible to the end-user. When you reply to a conversation, it's automatically assigned to you...

  • Avatar

    Nora Mullen created an article,

    Viewing and filtering conversations

    version="1.0" encoding="UTF-8"?The list of incoming messages appears in the left panel of the dashboard, sorted by newest first. For each conversation, preview the latest messag...