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Nora Mullen

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Activity overview

Latest activity by Nora Mullen
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    Nora Mullen created an article,

    Setting up Salesforce integration in Zendesk Chat

    With Zendesk Chat-Salesforce integration, agents can create Salesforce cases for customers by clicking a link that appears at the end of each chat. All of the customer's information in Chat, inclu...

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    Nora Mullen created an article,

    Setting up ZohoCRM integration in Zendesk Chat

    You'll need your ZohoCRM API key to complete this integration. If you already know your ZohoCRM API key, you can skip to the second set of steps. To find your ZohoCRM API key In ZohoCRM, select S...

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    Nora Mullen created a post,

    About the updated Real-Time Monitor APIs beta

    Zendesk Chat customers on the Premium plan can track key chat metrics at a glance using Monitor, a real-time dashboard of your site's chat activity. With this beta, we've introduced enhancements to...

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    Nora Mullen created a post,

    What's new with the Real-Time Monitor APIs beta

    New metrics Real-time APIs Filtering by department Rolling update window Customizability Refreshed user interface  New metrics We're adding the following three new chat metrics to Monitor: ...

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    Nora Mullen created an article,

    What's new in Zendesk Chat: October 2016 roundup

    This article provides a roundup of the new features released in Zendesk Chat over the last few months. For updates to Zendesk Support, see What's new in Zendesk Support: October 2016 roundup. Tra...

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    Nora Mullen commented,

    Hi Erica, We actually do have keyboard shortcuts! :) You can read more about them in this doc.  Hope that helps! Nora

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    Nora Mullen created an article,

    Disabling push notifications

    Push notifications help keep the Android app connected during periods of bad connectivity and preserve battery life by allowing the application to alert you to important chat events ...

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    Nora Mullen created an article,

    Check out the Community Roundtable

    The Community Roundtable is a group of customers who share their expertise on a specific topic. You don't have to be on the panel to participate! In this roundtable, our panel shares advice they wi...

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    Nora Mullen created a post,

    Community Roundtable: What I wish I knew when rolling out Zopim

      The Community Roundtable is a group of Zopim customers who share their expertise on a specific topic. You don't have to be on the panel to participate! How to participate: Read the advice from ...

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    Nora Mullen commented,

    Hi Melissa, This process is described in our article Understanding and managing roles in Zopim. I hope that helps!