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Nora Mullen

  • Total activity 253
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Activity overview

Latest activity by Nora Mullen
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    Nora Mullen created an article,

    Managing browser notifications for Message

      You can receive desktop notifications from your browser to let you know when Message needs your attention, even when you're working in a different window. To manage which events you receive noti...

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    Nora Mullen created an article,

    Providing multiple language chat support with the Dynamic Content app

      Provide multiple language support by using dynamic content in Chat. Create dynamic content in Support, then add to shortcuts for agents to insert them in chats. This article contains the follow...

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    Nora Mullen created an article,

    Managing your installed apps in Zendesk Chat

    If your Chat account is linked to Zendesk Support, you can make changes to your installed Chat apps from the Chat dashboard. Any updates you make to apps in your dashboard appear for all your Ch...

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    Nora Mullen created an article,

    About Zendesk Chat plan types

    This article lists the current and legacy Zendesk Chat plans and includes information on how to view the features available for Zendesk Chat plans. Zendesk plans prior to August 2nd, 2017 are refer...

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    Nora Mullen created an article,

    Routing chats based on agent skills

    Skills routing provides a way to identify specific skills for both visitors and agents and route chats accordingly, helping make sure your customers get the relevant and targeted support they need...

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    Nora Mullen created an article,

    Creating custom Chat roles and assigning users

      On Chat Enterprise, you can create your own custom chat roles and assign those roles to any agent. Custom roles enable you to define agents' responsibilities, so they align with your organizatio...

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    Nora Mullen created an article,

    Measuring business goals with conversion tracking

    Use conversion tracking to set a business goal that tracks which chats influenced the customer to make a purchase.  This article contains the following sections: Creating a URL goal Viewing conv...

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    Nora Mullen created an article,

    Adding and managing channels and profiles

    ?xml version="1.0" encoding="UTF-8"? Administrators can set up Facebook or LINE channels to better support your users. For these channels, you can add multiple pages or accou...

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    Nora Mullen created an article,

    Analyzing Message activity

    Monitor Message dashboard activity to get an overview of conversations and agent activity. With this data, you can optimize your customer support strategy and improve its efficiency. To view Mess...

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    Nora Mullen created an article,

    Getting started with Message

    ?xml version="1.0" encoding="UTF-8"?   ?xml version="1.0" encoding="UTF-8"? This article lays out the basic steps to get started with Message.   Accessing M...